1. Nature of Services

Zoe By Your Side provides non-clinical companionship and emotional wellbeing support. Services are conversational and supportive in nature and may include reflective discussion and gentle wellbeing practices.

These services are not therapy, counselling, medical treatment, or crisis intervention. 

2. Age Requirement

Services are available to individuals aged 18 and over only. 

3. Your Participation & Responsibility 

By booking a session, you confirm that participation is voluntary. Sessions are intended to support your wellbeing, and you remain responsible for your own decisions and actions. 

4. Not a Substitute for Professional Care 

I am not a licensed counsellor, psychotherapist, psychologist, or medical professional.
If you require medical, psychiatric, or therapeutic support, you agree to seek assistance from an appropriately qualified professional.

If you are experiencing a mental health crisis, please contact your GP or emergency services immediately.

5. Confidentiality

All sessions are treated with discretion and respect. Confidentiality may only be broken if there is a legal obligation or serious concern of harm to yourself or others.

6. Data Protection (GDPR)

Personal information is collected solely for booking, communication, and service delivery purposes.

Your data is stored securely and is never sold or shared with third parties except where legally required.

You may request access to or deletion of your data at any time. 

7. Insurance

Services are provided with appropriate public liability and professional indemnity insurance coverage. 

8. Liability

By engaging in services, you agree that Zoe By Your Side shall not be held liable for any personal decisions, outcomes, emotional responses, or actions taken following sessions.
Clients accept full responsibility for their choices and wellbeing.

9. Payment

Full payment is required in advance to secure your booking 

10. Cancellation Policy

Cancellations require a minimum of 48 hours’ notice.

Cancellations made with less than 48 hours’ notice are non-refundable.

Missed appointments are non-refundable. 

11. Right to Refuse Services

I reserve the right to decline or discontinue services at my discretion if I believe a client’s needs fall outside the scope of emotional support services. 

Zoe By Your Side provides non-clinical companionship and emotional support services.

The support offered is not therapy, counselling, medical treatment, diagnosis, or crisis intervention. It is intended for general emotional wellbeing, reflective conversation, and gentle life integration practices only.

By engaging in services, you acknowledge that you are responsible for your own decisions, actions, and wellbeing.

If you are experiencing a mental health crisis or require clinical or medical care, please contact a qualified healthcare professional, your GP, or emergency services immediately.